Service Cloud

BUILDING SERVICE EXCELLENCE – The world of customer service is changing.

Today’s customers want faster, more responsive service across every channel. They want service on any device, and they want it now.

Service Cloud is to deliver efficient, satisfying experiences to their clients. With a broad range of use cases across industries, Salesforce Service Cloud to meet the unique needs of their support organizations and their customers.

Great experience for your customers having a lot of build-in features to make their day likely with faster and smarter service which in turn boosts your Sales.

Enables customers to reach you across multiple digital channels such as mobile messaging, AI-powered live chat, social media, and email.

Increases the efficiency of customer service teams with automated workflows.

Case Management

Resolving customer support cases faster, by keeping your agents connected and in sync with all the answers, activity, and information they need with Service Cloud.

  • Email to Case
  • Web to Case
  • Case Queues & Assignment Rule
  • Escalation and Auto-Response

 

Lightning Service Console

The Lightning console unifies the agent experiences and provides all the information from customer profiles, case histories, to dashboards.

Customer Community Portal

The communities give the customer a place to find the answers required more quickly from anywhere at any time. This provides the agents and the customer’s tools for greater engagement and faster problem-solving. Building self-service portals and communities that look and feel like your brand frees CSRs and service agents to handle more complex issues while empowering clients and connecting with them on a personal level.

Lightning flow

  • Active screen flows
  • Autolaunched flows
  • Quick actions
  • Recommendations

Recommendations

You can specify the sequence of steps that are required to approve a record. This includes what to do at each point of the process and who to ask.

Invest Manager Client

  • HR Management
  • Employee
  • Management Payroll
  • TimeSheet

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