Field Service Lightning (FSL) is a robust field service solution developed on the world’s #1 service platform, Salesforce Service Cloud. A management tool that enhances field service management by automation and integration of tasks for agents, dispatchers and mobile employees. Field Service Lightning is designed to provide agents, dispatchers and mobile employees with all the information and resources they need to guarantee the best of customer satisfaction. Service resource productivity is increased by having all the tools needed on mobile devices to quickly process the work order and service report. From installations and repairs to preventative maintenance, everything is kept in one place to maintain that critical 360-degree customer view. Field Service Lightning has undoubtedly turned out to be a game changer in leveling up field services.